Reading's Safestore self-storage branch carries a 4.8 rating built on 638 Google reviews, many of which praise David, Chynna and Dan for patient, above-and-beyond help with student storage bookings and even last-minute parcel collections after hours. The site is generally described as clean, secure and easy to access, with polite staff and straightforward paperwork, though invoices are issued in advance so customers are advised to cancel promptly to avoid an unwanted renewal. One recurring criticism concerns the entryway, where restricted visibility of oncoming traffic makes leaving the site awkward for some drivers.
Reviews
4.8 / 5 · 638 totalThe place is nice and clean. The staffs are very helpful and accommodating specially David and Dan who despite them already closing still gave me enough time to collect my PUDO parcel which I need for my next day work. I would have given it a 5 star if not for the awkward entryway in which your view of oncoming cars were obscured specially when leaving the place.
Used this storage when moving between my uni houses. Good price, clean unit, had no problems. Trolleys are available which is really helpful and it was easy to access. Dan helped us when we arrived and when we moved out, he was super friendly and helpful!
Used between student accommodation. Great service - super helpful, thank you Chynna! Felt very well looked after and whole process was easy from start to finish. Would definitely use again.
We had such an amazing experience with Safestore Reading! We needed storage for our dorm room items, and the whole process was an absolute breeze—so smooth and efficient! They even called us after we signed up online to recommend a cheaper student option, which was fantastic. When we arrived, Chynna was super helpful with the contract and getting us set up, plus we got some medium boxes. And a huge shoutout to David! He was so incredibly friendly, patient, and went totally above and beyond to make our storage process a breeze! We managed to fit 6 medium boxes, a mattress topper, and a rug perfectly—it was just fantastic! We honestly can't recommend Safestore Reading enough! The customer service is outstanding, and we had such a wonderful time with the whole team, especially David and Chynna. Thank you for everything!
Professional, well run operation. My stuff was safe for the duration of my storage (five months). Invoices in advance (make sure you cancel before a new one is generated!), and all the paperwork seemed in order. I can't comment on prices because I don't use storage often, but I think it was reasonable considering the size and safety of the unit. Very easy access, and always polite and professional staff.
David is top notch! I needed a storage set up less than 24hrs and he was absolutely brilliant. So thoughtful and efficient and also price matched other places. Thanks so much!
David at Safestore Reading is an absolute tribute to your company. He is friendly, efficient and patient from start to finish of the booking process and checking in. Couldn’t recommend him and the company enough! Decent prices, outstanding service, secure, clean units… couldn’t ask for more.