Tucked away in St John's Wood, this Safestore Self Storage location carries a 4.9 average from 477 Google reviews. Alicia and David are both mentioned frequently, from giving thorough tours explaining how much different unit sizes hold to helping resolve issues with damaged boxes and offering packing supplies. One reviewer notes a manager staying open twenty minutes past closing to help a late arrival. The facility itself is described as spotless and well looked after, with reviewers consistently highlighting friendly, accommodating customer service for both short-term and longer storage needs.
Reviews
4.9 / 5 · 477 totalI had a really good experience using Safestore SJW recently. I needed to rent a small compartment short term & Alicia was extremely helpful & a pleasure to deal with! I’ve used this Safestore a few times & always have a good experience! Nothing beats good customer service!
I recently used this storage facility and had a great experience from start to finish. Alicia was incredibly helpful throughout the process. She took the time to understand what I needed, recommended a great deal that worked perfectly for me, and made everything simple and stress-free. Her customer service was absolutely fabulous—friendly, professional, and genuinely focused on helping. Thanks to her, the whole experience was smooth and easy. I would definitely recommend this facility to anyone looking for reliable storage and excellent customer service.
Alicia was simply amazing. I really felt looked out for and she managed to find the best offer for me. Truly great customer service which is dearly missed most of the times in an era of ai bots
Great tucked away gem in St John’s Wood. David gave me a great tour of the plethora of storage space options and helped me calculate how many boxes could fit in each (super helpful as I struggle to visualize how much can fit in a space!). Have been back on a separate occasion and Alicia very kindly helped us with packing supplies. We had a problem with one of the boxes in the pack and David quickly sorted us out.
I had a really helpful experience with the manager of St John’s Wood, David. He really made an extra effort and was very professional.
ALICIA AND DAVID BEYOND HELPFUL AND HAVE MADE STORAGE A DIFFERENT KINDA FUN! Thanks guys!
The lady who was here was very nice Even though we came late she was still very polite and let us finish putting the items in the unit