Southampton's branch of Shurgard Self Storage totals a 4.8-star average from 465 Google reviews. Many reviewers describe a clean, modern and secure facility with generous 7am-to-9pm access hours, helpful phone support and a simple app for entering the unit. Dan and Sue are both named for friendly, knowledgeable service that made setting up a new unit feel straightforward, and several customers mention a welcome follow-up call after move-in to check everything went smoothly. A recurring minority of reviews, however, describe frustration over billing disputes and unclear contract terms, including charges said to continue after a unit had been emptied.
Reviews
4.8 / 5 · 465 totalI had a really positive experience using Shurgard Self Storage Southampton. The whole process was straightforward, clear, and completely stress‑free from start to finish. Dan, who helped me on the day, was excellent, friendly, knowledgeable, and made everything feel easy. He explained the options, walked me through the setup, and made sure I felt confident about the storage unit and access. Would definitely recommend Shurgard Southampton to anyone looking for reliable, hassle‑free storage.
I am a newbie and my experience to date is excellent in all areas . Staff are extremely helpful . My unit was spotlessly clean. Amazing offers on storage etc . Security excellent. Thank you Shurgard
Good location, access time is greatly! Affordable prices, parking, clean and ready straight away! High recommended! Thank you
Using for storage for my son whose at uni but has a week in btwn houses. Cheaper than others and clearer when booking with costs; ie insurance, padlocks
Excellent experience with Shurgard Southampton 🙏🏻❤️ I would like to thank Sue for her professionalism and great customer service. She was very helpful, friendly, and made the whole process easy and smooth. The price was amazing and very competitive, which made the experience even better. The facility is clean, well-organized, and easy to access. I highly recommend them, especially Sue for her outstanding support. Thank you ❤️
Leaving a 5 ⭐⭐⭐⭐⭐ rating for this storage unit in Southampton!! The staff is just incredible, so helpful and always friendly! Many thanks to Sue in particular for her help and expertise! Very happy with the storage solution!!
Clean, dry place for your stuff. But why isn't possible to access 24h/day? Everything controlled by the app, which have many times malfunctions. And you will loose access to your belongings. Infoline in an out of office hours practically not working. For the future I will avoid whole brand