Reviews
4.6 / 5 · 91 totalused as a student for the past couple years to store stuff over summer, always been top notch
We paid twice on the same day at the start of the contract and notwithstanding sending proof of both payments only one credited to account. The last proof includes going to bank and having to certify the payment. My wife was asked last week to get a further extract from the bank that she can only get by personally going to the bank...the problem is my wife went overseas last week and only returns in two weeks and on the weekend we were locked out of our unit and a penalty charge added. I went to the storage unit this morning...could not access so I phoned customer service and spoke to the same person that spoke to my wife last week re requiring additional proof of payment. I explained we had been locked out and it was not possible for my wife to personally go to the branch again and i needed access. I was told they would not budge and give me access and basically she would need to get it sorted when she returned....shocking service and I felt the person I spoke to on the recorded call rude.
This was a great place to store student belongings between terms. Easy to book, good communication, clean facility. We booked a small unit which was more than enough.
What a lifeline Storage UK were when my daughter had to move flats with month wait in-between. They were sooooo helpful and kept me updated as to when a unit became available and you could reserve it till you needed it with no extra cost involved. Plus they had discounts for Uni students which was big help. I'm not the greatest spark but the process was even easy for me ...when I lost my access codes they were brilliant with there quick response, clean and good size with easy access. I would definitely use them again. Thank you Storage UK.
Very easy process from booking storage right through to handing storage unit back. Communication was good throughout. Easy secure access with coded entry and good CCTV coverage. Units are modern, clean and dry with most providing good vehicle access. They have a wide range of sizes of storage init available and prices reasonable. Good introductory offer with great discount. Would use again in future if we need to store in Plymouth Central area.
My experience with the Plymouth Central location was better than anything I could have expected. I needed a storage unit to hold all of my belongings due to a delayed sale on my flat and purchase on my house. Everyone I spoke to were so kind and friendly. They really made the process easy for me. When I arrived to first get my lock for my unit, I realised it would be too small to house everything. One quick phone call and I was transferred to a larger unit of my choosing and it even came with easier access. There were no hidden fees or time delays in switching units, it was all about what worked best for me. Perfect! When I next have a reason to use a storage unit then I will definitely be going back here. The units were well insulated to not cause any dampness, cold or drafts. The entire site is well secured with a digilock gate at the front and everyone gets their own keys and lock system for their unit which they take home once they are finished so no one will have a copy of your keys! Amazing! I really can't recommend them enough and commend the entire team on their continued efforts to make the process so smooth and reliable. One comment I would have for improvement comes down to the company as a whole, the website isn't the easiest to navigate for logging in and amending/checking my booking and details. Perhaps this could be updated? But all else is amazing and flawless! Thanks so much!
The staff at UK Storage are incredibly helpful and attentive to clients needs. The facility is very clean and tidy with units been in good overall condition and most importantly dry. I stored my house contents for 3 months whilst between homes and was offered a introductory deal that made them very competitive. The location is very central and convenient.