Shurgard Self Storage Northampton Central

Emma and charley always so helpful thank you

Brilliant customer service, very friendly was met by Rachel in the office who showed me to my unit.

Moving in was great. I’ve used them before and it was just as easy now as it was the last time. I also received a follow up call from Rachel to check in on how it went for me which was really nice. She was lovely and gave me some more information that I needed which was really helpful.

Super friendly and efficient. 5 stars all round. Thanks Rachel 👌

Absolutely appalling experience – avoid at all costs. My experience with Shurgard Northampton has been nothing short of disgraceful. I discovered a German cockroach infestation in my storage unit, which left me seriously concerned about the condition and safety of my belongings. The last thing anyone expects when paying for storage is to worry about pests damaging their possessions. When I emptied the items I was prepared to remove and closed the unit down, I left behind the belongings that had been affected by the German cockroach infestation. Instead of dealing with the situation fairly, Shurgard placed their own lock on the unit, preventing me from accessing it to deal with the remaining items. Despite locking me out of the unit, they continued charging me as though I still had full use of it. Being denied access while still being billed is completely unacceptable and left me feeling ignored and taken advantage of. Customer service was disappointing, with little interest shown in resolving my concerns or taking responsibility for what I experienced. Instead of receiving help, I was left frustrated, out of pocket, and feeling like my complaints simply didn't matter. I trusted Shurgard to provide secure, clean storage and fair treatment as a customer. Instead, I experienced what I consider to be poor hygiene standards, unacceptable customer service, and ongoing charges despite being unable to access my unit after it was locked by the company. Based on my experience, I would not recommend Shurgard Northampton to anyone. There are plenty of other storage companies that deserve your business far more than this one

Emma has been absolutely amazing helping us find the best storage unit for our needs.

Iain has provided amazing service to uz today, he was helpful, kind and we had a great experience. Thank you Surgard team and Iain especially 😊